Comment
projection41reach50of55
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The title of the comment isExcellent service
★★★★★
Rated 5 out of 5 stars
By Treve -Posted on March 22, 2022
The staff is very efficient and helpful. They just got on with the job. The counselors are exactly the same. The staff makes clinic appointments a hassle-free experience. Once again TGH provides excellent service.
Visit Stroke March 2022
Please report a review titled "Great Service" as inappropriate
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on March 23, 2022
Thank you for taking the time to share your positive experience at Tameside Hospital. I'm glad you found the staff efficient and helpful. Your comments have been shared with the Clinic, if you would like to share any further feedback please contact Patient.experience@tgh.nhs.uk and the team will be happy to share your compliments further.
Report review with inappropriate title
Provided byNursing opinion
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The title of the comment isMore staff to care for patients after surgery
By TEllenB-Posted on March 10, 2022
The operation itself was excellent, the surgeon and anesthetist were wonderful, as was the nurse who was with me during the procedure. However, I felt there was a serious lack of nurses on the ward to look after me. He didn't know what surgery I had and had to ask me instead of looking at the records. Absolutely no after care was provided in my opinion. This is not the fault of the paramedics. I feel the need for more staff to care for post-op patients. I arrived early in the morning and was only offered toast and coffee once after surgery. No other food was served or offered. I had to ask for water. Fortunately, I was able to get up and walk faster than most other patients, but those who couldn't, I found it painful. I was going to spend the night at home, as I had no one to look after me, but, as I felt that there was hardly any supervision or monitoring, I thought I would be better off alone. I had a friend who agreed to take care of me at home, but she couldn't stay overnight. The ward was clean, but it took hours to collect my gown and other belongings, which had been left on the floor for most of my hospital stay. During my stay there was almost no sign of the nursing staff on our floor. A lady was sick and had to deal with it alone. Another should be back in bed, but stays up all day. That day, again, there was no food for most of us in the ward. I know it's not the paramedics fault, they are expected to do too much and don't have time. I think Tameside needs to have more aftercare staff on this ward. this is very scary.
Visited March 2022
Commentary on the report "More staff caring inappropriately for post-operative patients"
Provided byNursing opinion
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on March 11, 2022
Thank you for commenting on your surgical experience at Tameside General Hospital. I am glad to hear that your surgery went well and that you were satisfied with the anesthesiologist, but I am sorry that the care you received after your surgery was not a positive experience. We take these issues very seriously and would love to discuss your experience with you in more detail to understand this and how it relates to other feedback we have received from the day surgery team. We have shared your comments directly with the surgical team for learning purposes and to allow staff to reflect professionally on the events you describe, including the level of staffing and support provided to you. If you would like us to arrange a discussion with the Day Surgery Team or would like to speak to someone to discuss your concerns in more detail, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) and Complaints Team on 0161 922 4466 or palsandcomplaints@ tgh .nhs.uk. Thanks again for taking the time to share your experience.
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Provided byNursing opinion
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The title of the comment iswithout confidence. It will be avoided at all costs.
★
Rated 1 out of 5 stars
From Anonymous -Posted on February 21, 2022
As usual the visit was horrible. The doctor was contemptuous and arrogant. He clearly didn't want to hear what I had to say. I felt worthless and it made me feel like my thoughts and feelings were unimportant and unwanted. My doctor ordered tests but didn't do them. Don't bother going to the emergency room. Hospitals used to be classified as 'safe spaces', but A&E departments were not. The doctor's diagnosis of "you have a lot of poop" (???) turned out to be "enlarged kidneys." A&E has once again failed to meet patient expectations.
Visit to Accident and Emergency Services January 2022
Evaluation report entitled "Without trust". It will be avoided at all costs. It is not appropriate
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on February 25, 2022
I am very sorry to read about your experience in the emergency department at Tameside Hospital. As the experiences and behavior you describe are below the standards we aim to provide, we have shared your comments directly with the Emergency Department for study and discussion. Although the experience you shared was not positive, I would like to thank you for raising your concerns. As an organization, we use all patient feedback to support learning and continuous improvement. If you need further help with your experience, please contact the PALS and complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk.
Report review with inappropriate title
Provided byNursing opinion
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The title of the comment isemergency room
★
Rated 1 out of 5 stars
From Anonymous -Posted on January 31, 2022
I am in shock after speaking to me today, the nurse I spoke to today was so condescending to me, I pulled a lot of muscles and they refused to help.
Visit to Accident and Emergency Services January 2022
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on February 1, 2022
I'm sorry to hear about your experience when you were in the emergency department at Tameside Hospital, I understand the behavior you experienced and you didn't feel you were getting the help you needed. As an organization, we use all patient feedback to support learning and continuous improvement. Although the experience you describe is not a positive one, I would like to thank you for sharing it. If you need further help with your visit to A&E, please contact our PALS and complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk. We also share your feedback directly with the Emergency Department for educational purposes.
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Provided byNursing opinion
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The title of the comment isSuper
★★★★★
Rated 5 out of 5 stars
By: Lady Jane Wilder -Posted on February 24, 2022
The catastrophic fall occurred on the night of January 4, 2022. during my night shift. Friends took me to a and e. Tameside has since taken over. I was treated almost immediately and treated with compassion, dignity and respect from the receptionist to the actual doctor. The care was excellent and even though I was shocked and didn't quite understand what it meant, they were patient and allowed me to interact. Thank you to everyone who made this very serious accident and situation bearable. You, each and every one of you, thank you.
Visit to Accident and Emergency Services January 2022
Report a review titled "Great" but "Inappropriate"
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on February 26, 2022
I'm sorry to read about your fall, but thank you for taking the time to post your positive comments about the emergency department staff and your treatment. I am so glad to hear that all the staff involved in your care were able to provide such a positive experience. I will share your feedback with the ED leadership team so they can discuss it with all staff involved in your care. Thank you again.
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Provided byNursing opinion
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The title of the comment isankle injury
By tracy46-Posted on January 21, 2022
I was out in a field with a dog and slipped on wet grass. With my wellies off, my ankles face south. Put the wellies back on...go to Tameside Hospital. Omg they are amazing. I waited 10 minutes in the waiting room...the ankle was in place. Medicines are good for pain relief. Flared jeans. Another top doctor came to see me and said I had to do it again because it wasn't in the right place...more meds and reset...boom it's over. The next day the surgery lasted 3 hours and I started walking with a cane. I'm so happy because I was told it was a bad break that changed my life and I'm 12 weeks into non weight bearing recovery. Tough times and being home again... so glad it's over.
Visited in January 2022
Report a review titled "A broken ankle is no match"
Provided byNursing opinion
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on January 24, 2022
Dear Tracy Thank you for taking the time to share your experience of receiving care at Tameside Hospital. Although I am sorry for your accident and the treatment required, I am glad to hear that you had such a positive experience and are recovering well. Your comments have been shared with the department and they also appreciate your feedback and kind words. My best wishes
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The title of the comment isno problem
From bad-Posted on January 27, 2022
I tested positive and had to have a colonoscopy. I'd say "scared" is an understatement. I have the most amazing team looking after me. They put my mind at ease and the colon surgeon helped me the most. He was very friendly - very approachable. Nothing was too much trouble. The whole process was unhurried and informative and I left feeling confident that I was well served by Tameside Hospital. I have every confidence to return. Thank you very much
Visited in January 2022
Commentary on the exhibition "Nothing is more embarrassing than being inappropriate"
Provided byNursing opinion
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on January 28, 2022
Thank you for posting about your recent experience at Tameside Hospital. I'm so glad you had such a positive experience and the staff are there to support, inform and give you confidence should you need to return. Your comments have been shared with the group you mentioned so they know about your comment. My best wishes
Report review with inappropriate title
Provided byNursing opinion
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The title of the comment isexcellent treatment
★★★★★
Rated 5 out of 5 stars
By: Lady Jane Wilder -Posted on February 25, 2022
He was asked to go to day surgery on January 25th after an initial consultation. (I stayed one night.) Women's ward. Very friendly and attentive treatment from start to finish. Everyone from the front desk to the theater staff is very respectful. I was very nervous, but my feeling held. After the operation, when I woke up, I was taken care of right away. I can't say enough good things about this fantastic team. Thank you all.
General surgery in January 2022
Report titled "Wonderful Therapy" has been censored as inappropriate
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answer by March 1, 2022
We are delighted to hear that you were satisfied with the care and treatment you received from the operating theatre, day surgery and ward teams following your recent admission. It is always encouraging for staff to receive positive feedback and we value all feedback from patients and their families. Thanks for taking the time to provide such nice feedback. We have shared your feedback directly with the team involved in your care so they can consider and discuss your feedback.
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The title of the comment isworse hospital
★
Rated 1 out of 5 stars
Barnes & Noble Asia -Posted on December 27, 2021
Saying the 5 hour wait time has now become a joke 6 hour wait, this a-f people waited 2 hours before me and they saw it and left rude nurses, rude receptionists and lack of hygiene doggies
Visited Accident and Emergency Services in December 2021
Review of 'The Worst Unfit Hospital' report
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answer by December 30, 2021
I am sorry to read about your experience at Tameside Hospital Emergency Department. While every effort is made to provide up-to-date waiting times, unfortunately waiting times may increase due to people's clinical needs and the number of visits. Be assured that each patient is triaged and assessed based on their clinical needs, meaning people are seen on clinical priority rather than time of arrival. Please accept my apologies, when you went to the ER, you noticed that the area was not clean. I am also disappointed to hear that you found the staff to be rude to you. I have shared your comments with the department so they can consider your experience. If you would like to discuss your experience further please contact the PALS and Complaints team on 0161 922 4466 or email your friends andcomplaint@tgh.nhs.uk and we can provide further assistance. Thank you for raising your concerns, as an organization we use feedback to facilitate learning across the organization.
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Provided byNursing opinion
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The title of the comment isAbsolutely disgusting nothing to say.
★
Rated 1 out of 5 stars
From Anonymous -Posted on November 18, 2021
On November 16th I had keyhole surgery for endometriosis and was greeted by a lovely guy who works there who tried to put me at ease as I was so terrified of my surgery. A rude lady came into the ward and a (nurse) rudely pointed at me and said "who is that". This behavior shouldn't be there, he didn't do anything wrong, it looks unprofessional in my eyes. Hours passed before someone asked me "want a drink or food" lying in the corner wondering if I was saying out loud what else? motion sickness! ! The surgeon didn't bother to come to me to discuss my operation, he didn't even check if I was ok, nothing, I had to ask if they found anything because they didn't tell me anything! I would not recommend this hospital to anyone looking forward to going home and having my family take good care of me.
Gynecology in November 2021
The report's review title was "Absolutely Disgusting" with nothing to say. It is not appropriate
The title of the comment isTameside and Glossop Integrated Care NHS Foundation Trust
Answered on November 23, 2021
I am sorry to read about your experience with keyhole surgery at the hospital and especially how it made you feel. I understand that surgery can be a worrying experience and I am sorry that we were not able to alleviate all of your concerns at the time and that you felt that the staff did not meet your needs. I have shared your comments with the department so they can use them to think professionally about how to continue to support people during surgery and meet people's needs, especially if they are in pain. If you would like to discuss your experience further please contact the PALS and Complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk and we can help you with this. Thank you for taking the time to write and share your experiences, which we will use for continuous learning across the organization.
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